Frequently Asked Questions

How can I become a member?

To become a member of Flying Tiger, click on My Account > Create an Account in the upper right corner of our homepage. Fill in your name, surname, phone, e-mail and password information completely on the membership page that opens. You can become a member by clicking on the Membership Agreement and Commercial Electronic Message Disclosure Text buttons.

What should I pay attention to during membership procedures?

The information you provide in the membership registration form must be correct. You cannot create a new membership registration with the e-mail address that has previously registered with Flying Tiger. The password you choose must be one that you can easily remember but cannot be guessed by others.

I didn't receive the confirmation email. What should I do?

You can contact our customer service on our website to get support on this issue.

How can I change my membership information?

The information you provide in the membership registration form must be correct. You cannot create a new membership registration with the e-mail address that has previously registered with Flying Tiger. The password you choose must be one that you can easily remember but cannot be guessed by others.

How can I update my address information?

By logging into the membership you created, you can access the My Addresses menu from the My Account section in the upper right corner. You can delete or update the addresses registered to your membership.

I forgot my password, how can I find out?

By clicking on the Forgot My Password section on the membership login screen, you can set your new password via the link sent to your registered e-mail address.

How can I cancel my membership or newsletter subscription?

You must log in to the membership you created and go to the Edit Profile menu from the My Account section in the upper right corner. You can perform your transaction from the Delete My Account button on this screen.

How can I order?

After you add the product(s) to your cart, you can confirm your cart, confirm your delivery address, and proceed to the payment step. After filling in your card information, you must read and approve the Preliminary Information Form and Distance Sales Agreement, and then complete your order.

Can I add products to my order?

You cannot add products after completing your order. You can place a new order or cancel your active order (before it is invoiced) and create a new order.

How can I change my order?

There is no exchange process in our online store. You can return your product/products and create a new order.

How can I cancel my order?

You need to log in to the My Orders screen from the My Account section. You can cancel your uninvoiced order by clicking the Cancel button in your active order.

How long can I keep products in my cart?

The products you add to your cart are not reserved. You can keep the product in your cart as long as it is available for sale.

How can I check my orders?

You can access the status of your order from the Order Details button in the My Orders section. The status of all products in your order is stated separately in the relevant lines.

There is a product in my order that has not arrived, what should I do?

In order to provide you with faster service, your products may be sent with more than one cargo. The remaining products will be sent with the next cargo. You can view the latest status of your order on the My Orders page on our website. If you have placed an order without being a member, you can view the latest status of your order from the Order Tracking button on the website.

Can I return my order?

Used or damaged products will not be accepted. For orders that have been invoiced in the name of the company, a return invoice must be issued by the company during the return process. Shipments without a return invoice will not be accepted.

Who pays for shipping when returning a product?

If the product is damaged or missing, you can return it with the contracted cargo company without paying any shipping fee. You can obtain the Free Return code from the Return button on your order detail page within 14 business days after the products are delivered to you. Returns sent with a cargo company other than the contracted company will not be accepted.

How do I make a return?

You should go to the My Orders page, click on the easy return button, select the product you want to return and the reason, and note the return code. You can put the products together with the invoice in a single package and deliver it to the contracted cargo company free of charge with the return code you received. In the return of set products, the entire set and all its accessories should be returned, not partial. You should send the returned product in a cargo bag or a protected box, keeping the original box intact.

What is the deadline for returning the purchased product?

You can return the products you purchased within 14 working days from the date of delivery.

When will the returned product cost be reflected on my credit card?

The return period is 10 business days at the latest from the date your product reaches our company. After your refund is made by our company, the amount will be reflected in your account, although it varies depending on your bank, it is stated that it is an average of 2 business days. If you think this period has expired, you can contact our customer service on our website.

My credit card is not approved during the payment step. What should I do?

If you receive a warning on the payment page, this may be due to the browser or cookies that have not been cleared. You can try logging in from a different browser by changing your browser or clearing your cookies. If you still cannot place an order, you can get support from your bank's customer service. If you are sure that there are no transaction restrictions on your card and the card information you have entered, you can reach us at our customer service support line 0 850 433 9096.

Can I pay at the door?

There is no option to pay at the door.

Can I make EFT?

Our payment methods do not include money transfer or EFT.

Do you ship abroad?

Our delivery points are limited to Türkiye only.

Can I change the address after placing an order?

For detailed information on the subject, you can contact our customer service at 0 850 433 9096.

Will I pay shipping costs?

Shipping is free for orders over 1,500 TL.

What should I pay attention to when receiving my order?

If there is damage, deficiency or error in the product you receive, ask the cargo personnel to prepare a damage report. Do not accept these products and return them to us.

What if I can't be found at the delivery address?

If you are not at the delivery address you specified before, a note will be left by the delivery officer stating that you can pick up your order from the nearest branch. If you do not go to the branch and pick up the product within 3 business days, your package will be returned to us by Yurtiçi Kargo.

How will my order be packaged?

Orders are packaged in accordance with the sensitivity of the products. Fragile products are wrapped in a special protective air bubble and secured in an extra box. In this way, the possibility of damage to even delicate products during cargo is reduced to a minimum.

How can I find out where my cargo is?

Your orders are shipped via contracted cargo. You can find your order tracking number on the Order Details page and click on it to access current information about your order from the cargo system.

Which courier will ship my order?

Your orders are shipped with contracted cargo companies. You can find your order tracking number on the Order Details page and click on it to access current information about your order from the system of the cargo company that carried out the transportation.

When are orders delivered to cargo?

The order is delivered to cargo within 4 business days.

Is the product I see on sale in your online store also on sale in your stores?

Discount rates and stores where the discount is valid may vary based on the product. Therefore, the price of a product may be different in the store and in the online store.

How many days should I have to purchase a product that I reserved from your stores? Do I have to pay any fees for this transaction?

There is no product separation process in our stores.

How can I contact customer service?

You can reach our customer contact center at 0 850 433 9096 or fill out the contact form on the website.