DISTANCE SALES CONTRACT

     DISTANCE SALES CONTRACT

DEFINITIONS

WEBSITE: It is the platform through which the SELLER sells its Products and Services to the Consumer over the internet and will be represented as https://www.flyingtiger.com.tr/ in this contract.

SELLER: The legal entity whose information is located in Article 1 of this Contract.

PRODUCT/PRODUCTS: All goods and services which are sold to CONSUMERS on the WEBSITE.

CONSUMER: Indicates the individuals who have ordered the PRODUCTS through the WEBSITE.

CONTRACT: Indicates the terms and obligations of the sales transaction realized by the SELLER to the CONSUMER through the WEBSITE.

The Seller’s Contact Information:

Address: Cumhuriyet Mahallesi Yeni Yol 1 Sk. Now Bomonti Apt. No: 2/12 Şişli/Istanbul,

Complaint Line : +90 850 433 90 96 (Customer Service)

Complaint E-Mail Address: contact@store-tr.flyingtiger.com.tr

Mersis No: 0728081986400001

Scope of the Contract: This contract regulates the rights and obligations of the parties regarding the sale and delivery to the Consumer of the following products/services (hereinafter referred to as “Product(s)”) that the Consumer wishes to purchase by placing an order on the WEBSITE, including the cases where the Consumer makes transactions via the application on his/her mobile device, and other aspects. After the Consumer approves this contract on the WEBSITE, the price and costs of the Product(s) ordered shall be collected by the payment method of his/her choice.

ARTICLE 1 - PARTIES

SELLER:
Title:	PERA BULVARI EV VE YAŞAM GEREÇLERİ ANONİM ŞİRKETİ
Address:	Cumhuriyet Mah.Yeniyol 1 Sokak Now Bomonti Apt. No: 2/12 Şişli/Istanbul
Phone:	+0850 433 90 96 (Customer Services)
Bank Account:	PERA BULVARI EV VE YAŞAM GEREÇLERİ ANONİM ŞİRKETİ BANK :ZİRAAT BANKASI SUBBRANCH : HADIMKÖY ŞUBESİ IBAN NO : TR93 0001 0022 5797 7073 9550 01

 

CONSUMER:
Name, Surname / Title:
Address:
Phone:
E-Mail:

ARTICLE 2 – CONTRACTUAL PRODUCT, PRICE, PAYMENT AND DELIVERY

The Type and Quantity, Brand / Model, Unit Price (s) and Sales Price of the Products (goods / services), Payment Information and Delivery Information including the place of delivery notified by the Consumer are as follows. If the shipping company that will make the delivery does not have a branch in the location of the Consumer, the Consumer is requested to pick up the goods from another nearby branch to be notified by the SELLER (The necessary information to the Consumer in this regard will be provided to the Consumer via e-mail, SMS or by calling).

PRODUCT:	Unit Price (Including VAT):	QTY:	TOTAL:
Order processing and shipping fees
PAYMENT TOTAL

 

 

DELIVERY INFORMATION:
Name, Surname / Title:
Address:
Phone:
E-Mail:

 

INVOICE INFORMATION:
Name, Surname / Title:
Address:
Phone:
E-Mail:

 

The consumer may purchase the products within the range of the order by opting for one of the following methods: 

1. Payment by credit or debit card.

ARTICLE 3– RIGHT OF WITHDRAWAL AND NOTIFICATION OF WITHDRAWAL

RIGHT OF WITHDRAWAL

3.1. The Consumer has the right to withdraw from the Contract within 14 (fourteen) days from the date of receipt of the Product without any justification and without penalty. The Consumer may also exercise the right of withdrawal within the period until the delivery of the goods.

3.2. The right of withdrawal period starts on the day the contract is concluded in contracts for the performance of services; in contracts for the delivery of goods, on the day the consumer or the third party designated by the consumer receives the goods. However, the consumer may also exercise the right of withdrawal within the period from the conclusion of the contract until the delivery of the goods. In determining the right of withdrawal period; 

1. a) For goods that are the subject of a single order and delivered separately, the day the consumer or the third person designated by the consumer receives the last good,
2. b) For goods consisting of more than one part, the day the consumer or the third party designated by the consumer receives the last part,
3. c) In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or the third party designated by the consumer receives the first goods is taken as the basis.

3.3. In order to exercise the right of withdrawal, (i) If the consumer is a member of the Website, he / she can go to the My Orders page and select the product he / she wants to return and the reason for return in the relevant order under the section “Easy Return” and send it to the return address by signing the e-invoice printout of the product / products with the Free Return shipping code provided by the Seller, (ii) Consumer, If he/she is not a member of the Website, after clicking the “Order Tracking” button at the top right of the Website home page, in the window that opens after clicking the “Order Tracking” button at the top right of the Website home page, he/she can write the e-mail address he/she used while placing the order and the order number in which he/she wants to cancel in the relevant boxes and click the “Inquiry” button, then go to the return page and select the product he/she wants to return in the relevant order under the “Easy Return” section and the reason for return, sign the e-invoice printout of the product(s) with the Free Return shipping code provided by the Seller and send it to the return address. (iii) Can follow the directions provided to it  by reaching customer service via the phone number provided in the Seller Contact Information section of this information form or (vi) The explicit notification of withdrawal can be made via our e-mail address, contact address or phone number by filling out the sample withdrawal form in the annex of the Pre-Information Form.

3.4. Depending on the method preferred by the Consumer, the Consumer must send the product back within 10 (ten) days from the date of exercising the right of withdrawal. Alongside with the Product, the invoice, the box, packaging, standard accessories if any, and other products offered with the Product that was not under the description must be returned in a single package, complete and undamaged. The consumer is not responsible for the changes and deterioration that occur if the consumer uses the product in accordance with its functioning, technical specifications and instructions for use within the withdrawal period. Accordingly, the Consumer may lose the right of withdrawal if there is a change or deterioration due to the failure to use the Product in accordance with the instructions for use, technical specifications and operation of the Product until the date of withdrawal.

3.5. The Consumer is responsible for the return shipping costs if the Product is sent via the cargo companies specified by the SELLER during the withdrawal notice.

3.6. Within 14 (fourteen) days after the consumer exercises his/her right of withdrawal, all payments made by the Consumer for the relevant Product, including the delivery costs of the Product, if any (provided that the goods are sent back through the shipping vompany authorized  by the SELLER for returns), will be reimbursed to the Consumer in accordance with the payment method used by the Consumer in purchasing the Product without any cost or obligation to the Consumer. In transactions made by credit card, after the refund of the Product cost is made by the SELLER to the bank, the reflection of the Product cost to the Consumer's bank account takes place after the relevant bank's refund process is completed.

3.7. In the event that the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount benefited within the scope of the campaign shall be revoked.

NOTIFICATION OF WITHDRAWAL

Withdrawal notifications can be communicated to the Seller through one of the following options:

• If the Consumer is a member of the Website, he/she submits the withdrawal notification to the Seller by navigating to the My Orders page and selecting the product he/she wants to return in the relevant order under the “Easy Return” heading and the reason for return.  
• If the Consumer is not a member of the Website, after clicking on the “Order Tracking” button at the top right of the main page of the Website, by entering the window that pops up after clicking on the “Order Tracking” button, he/she shall write the e-mail address used when placing the order and the order number he / she wants to cancel in the relevant boxes and click on the “Inquiry” button, then go to the return page and select the product he / she wants to return under the “Easy Return” title.
• The consumer may fill out the sample withdrawal form attached to the Pre-Information Form and send it via e-mail to contact@store-tr.flyingtiger.com.tr, through our e-mail address, or to Cumhuriyet Mahallesi Yeni Yol 1 Sk. Now Bomonti Apt. No: 2/12 Şişli/İstanbul address by using postal mail and send the withdrawal notification to the Seller.

ARTICLE 4 - CASES IN WHICH THE RIGHT OF WITHDRAWAL IS NOT EXERCISABLE

4.1. In accordance with the applicable legislation, the Consumer does not hold the right of withdrawal in the following cases:

• Contracts for goods or services for which the price varies depending on fluctuations in financial markets which are beyond the control of the Seller (e.g. jewelry, gold and silver category products);
• Contracts for the delivery of goods which are prepared in accordance with the Consumer’s wishes or explicitly in line with his/her personal needs, and goods or services which are not suitable for return due to their nature and which are in danger of spoilage or are likely to expire;
• Contracts for the delivery of goods for which protective elements such as packaging, tape, seal, package, etc. have been opened after delivery and the return of which is not suitable in terms of health and hygiene;
• Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature;
• Contracts for books, audio or video recordings, software programs and computer consumables provided that the protective elements such as packaging, tape, seal, package have been opened by the buyer;
• Contracts for the delivery of periodicals such as newspapers and magazines other than those provided under a subscription agreement;
• Contracts for accommodation, transportation of goods, car rental, supply of food and beverages, and leisure time for entertainment or recreation, which must be performed on a specific date or period;
• Contracts for the performance of services related to betting and lottery;
• Contracts relating to services whose performance is started with the consent of the consumer before the expiration of the right of withdrawal period; 
• And Services performed instantly in electronic environment and contracts for intangible goods delivered instantly to the consumer (such as coupons).
• The right of withdrawal shall not be exercised for goods or services that are excluded from the scope of the Distance Contracts Regulation (regular deliveries of the Seller and foodstuffs, beverages or other daily consumption items delivered to the Buyer's residence and services in areas such as travel, accommodation, restaurant, entertainment industry).
• In cases where the right of withdrawal is used for all or part of the products subject to the order (if any, benefited by the Consumer), if the minimum shopping amount in the SELLER's free shipping (delivery) campaign falls below the minimum shopping amount as a result of the right of withdrawal, the entire delivery-cargo fee not collected within the scope of the campaign is deducted from the amount to be returned to the Consumer. In cases where the delivery-cargo fee is paid to the Consumer, the entire amount of this fee shall be returned to the Consumer.
• Other products that have been gift-given along with the product must also be returned in a single package, complete and undamaged. If the consumer uses the product in accordance with its functioning, technical specifications and instructions for use within the withdrawal period, the consumer is not responsible for the changes and deterioration that occur. Accordingly, the Consumer may lose the right of withdrawal if there is a change or deterioration due to the failure to use the Product in accordance with the instructions for use, technical specifications and operation of the Product until the date of withdrawal.

The current terms and conditions applicable to the SELLER and the Consumer in matters related to transaction security, information protection, confidentiality, processing-use and commercial electronic communications on the WEBSITE are presented to the Consumer as follows. The Consumer may consult the SELLER at any time by contacting the SELLER through the communication tools specified in these matters. 

The SELLER is a member of the Istanbul Chamber of Commerce (ITO), and the electronic contact information where you can obtain ITO's rules of conduct related to the profession is as follows: (www.ito.org.tr, Phone: 444 0 466). 

All contracts will be sent to the e-mail address specified by the Consumer together with the order confirmation after the Consumer approves and accepts the above / below information and the Contract on the WEBSITE; As well as the Consumer can always access them by saving and storing them on his device, they will be kept in the systems of the SELLER within the framework of the relevant laws and for a maximum period of three years.

ARTICLE 5 – SPECIAL CONDITIONS TO BE APPLIED FOR CASES IN WHICH THE CONSUMER EARNS REWARD POINTS WHILE PURCHASING THE PRODUCT SUBJECT TO THE CONTRACT AND/OR PAYS THE SELLER BY SPENDING THE REWARD POINTS

In the presence of a current contract/agreement between an organization that awards reward points etc. which enables reward points to provide discounts etc. on purchases from the SELLER's WEBSITE, the Consumer shall be entitled to receive such reward points due to his/her purchase subject to this Contract in accordance with the said arrangement by the SELLER and his/her agreement with the aforementioned organization. In the presence of a current agreement-contract that allows the Consumer to provide discounts, etc. on purchases from the SELLER's WEBSITE, if the Consumer has earned such reward points due to the purchase subject to this Agreement as a requirement of the SELLER's said agreement and also its contract with the aforementioned organization, the amount (monetary value) of the reward points, gifts and the like earned by the Consumer with the purchase subject to this Agreement shall be taken back from the Consumer in cases where a refund is made to the Consumer upon withdrawal from this Agreement and termination / order cancellation by other means. That is to say; unless a different method is stipulated in the SELLER's agreement with the relevant organization, if there is sufficient-other reward points of the Consumer before the said organization-system (excluding the reward points earned with the purchase subject to this Contract), it is made primarily from those reward points, and if not, it is made by deducting (offsetting) from the amount that the SELLER will return to the Consumer.

If the payment made by the Consumer to the SELLER in the purchase of the Product subject to this Agreement has been made partially / completely with reward points etc., in cases where the Product purchased in this way is returned in such a way that the Product price will be refunded to the Consumer according to the relevant provisions of this Agreement, the reward points and the like used by the Consumer with the SELLER while purchasing the Product on the WEBSITE may be returned to the Consumer (again as points), unless the SELLER has a different agreement with the relevant organization. 

As a valid general rule in cases where unfair earning or use of reward points by the Consumer is detected in any way, the monetary value-amount of such reward points may be collected by the SELLER from the Consumer (from the credit card, in cash and other legal methods). This provision also applies to the price of the goods given as a gift to the Consumer by the SELLER as a result of the application of such a system.

Other issues related to the earning and use of reward points and the like are subject to the provisions of the agreements-contracts between the said organization and the Consumer and the SELLER, and in the relevant cases, the SELLER may exercise all rights and powers specified herein and in the aforementioned agreements-contracts before the Consumer and the organization, and may also carry out the relevant transactions on behalf of and/or on account of the said organization and/or other merchants in the same system.

ARTICLE 6 - PROVISIONS REGARDING SECURITY-PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL PROPERTY RIGHTS

The confidentiality rules-policy and conditions specified below on the protection, confidentiality, processing-use and communications of information on the WEBSITE and other issues apply. The necessary measures for the security of the information and transactions entered by the Consumer on the WEBSITE have been taken in the system infrastructure of the SELLER to the extent of today's technical facilities according to the nature of the information and transaction. However, since the said information is input from the Consumer's device, it is the responsibility of the Consumer to take the necessary measures, including those related to viruses and similar harmful applications, in order to protect them on the Consumer's side and to prevent them from being accessed by unrelated persons. 

In addition to and confirming the permission-consents regarding the personal data and commercial electronic communications given by the Consumer in other ways; The information obtained during the Consumer's membership and shopping on the WEBSITE may be used by the SELLER, its included and future affiliates, subsidiaries, affiliated companies, partners, successors and/or third parties/organizations to be determined by them for the provision of various products/services and all kinds of information, advertising-promotion, communication, promotion, sales, marketing, store card, For electronic and other commercial-social communications to be made for credit card and membership applications, it may be recorded indefinitely or for a period of time to be stipulated by the specified persons and their successors, stored in printed / magnetic archives, updated, shared, transferred, transferred, transferred, used and processed in other ways when deemed necessary. These data may also be transmitted to the relevant Authorities and Courts when required by law. The consumer has consented and authorized the use, sharing, processing of existing and new personal and non-personal information within the above scope in accordance with the legislation on the protection of personal data and electronic commerce legislation, and to make commercial and non-commercial electronic communications and other communications to him. 

The Consumer can always stop the use-processing of data by reaching the SELLER through the specified communication channels and / or by using the right of refusal in electronic communications sent to him or by reaching him through the same channels. According to the explicit notification of the Consumer in this regard, personal data processing and/or communications to the party shall be stopped within the legal maximum period; in addition, if the Consumer wishes, his/her information, except for those that are legally required and/or possible, shall be deleted from the data recording system or anonymized in such a way that his/her identity cannot be determined. If the consumer wishes, he/she can always apply to the SELLER through the above-mentioned communication channels and get information about the transactions related to the processing of his/her personal data, the persons to whom it is transferred, correction in case of incomplete or incorrect, notification of the corrected information to the relevant third parties, deletion or destruction of the data, objection to the emergence of a result against him/her by analyzing it with automated systems, and remedy in case of damage due to unlawful processing of data. Their applications and requests in these matters will be fulfilled within the legal maximum periods or may not be accepted by explaining the legal justification to the party. 

All kinds of information and content belonging to the WEBSITE and all intellectual-industrial rights and property rights, except those belonging to other third parties according to the agreement of the SELLER, regarding their arrangement, revision and partial/complete use, belong to the SELLER. 

The SELLER reserves the right to make any changes that it may deem necessary in the above matters; these changes shall be effective from the moment they are announced by the SELLER through the WEBSITE or other appropriate methods.

On other sites accessed from the WEBSITE, their own privacy-security policies and terms of use are valid, and the SELLER is not responsible for any disputes and negative consequences that may arise.

ARTICLE 7- GENERAL PROVISIONS

The Product subject to the order shall be delivered to the Consumer/the third person/entity at the above-mentioned address within the legal 30-day period, subject to the following conditions.

The SELLER sends and delivers the Products through an authorized shipping company. If this shipping company does not have a branch in the location of the Consumer, the Consumer must collect the Product from another nearby branch of the shipping company as notified by the SELLER.

Products which are in stock are planned to be delivered to the shipping company within an average of five (5) business days from the order date. As stated in the shopping cart stage and in the informative email sent after the order is completed, these estimated periods are communicated to the Consumer. In case these estimated periods are extended, the Consumer will be informed by the SELLER separately.

Generally, and unless explicitly stated otherwise, the delivery costs (shipping fee, etc.) are borne by the Consumer. The SELLER may choose to not charge the Consumer for all or part of these delivery costs, depending on the campaigns it runs at the time of sale and the terms announced on the WEBSITE.

If the Consumer is not present at the delivery address and the persons at the address do not accept the delivery, the SELLER shall be deemed to have fulfilled its obligation in this regard. In the event that there is no one to receive the delivery at the address, it is the Consumer's responsibility to contact the shipping company and follow up and ensure the shipment of the products. If the Product is to be delivered to a person/entity other than the Consumer, the SELLER shall not be held responsible for the absence of this person/entity at the address or for refusing to accept the delivery. In such cases, any damages arising from the late delivery of the Product to the Consumer and the expenses incurred due to the Product being held at the shipping company and/or the delivery being returned to the SELLER shall be borne by the Consumer.

The Consumer must pay the entire purchase price, including expenses, before receiving the Product. In cash sales, if the Product price is not fully paid to the SELLER before delivery, and in installment sales if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and may not deliver the Product. If, for any reason, the Consumer fails to pay for the goods or services or if the payment made is canceled in the bank records, the SELLER shall be deemed to be relieved of the obligation to deliver the goods or services.

If, after the delivery of the Product, for any reason, the Bank/financing institution to which the credit card used in the transaction belongs fails to pay the Product price to the SELLER or demands the payment back, the Product shall be returned to the SELLER by the Consumer within a maximum of 7 business days. If the non-payment of the Product price is due to an unjustified instruction or objection or a fault or negligence of the Consumer to the Bank, the shipping costs shall be borne by the Consumer. The SELLER reserves all its contractual and legal rights, including the right to pursue the Product price claim without accepting the return.

In cases where the Consumer purhcases with a credit card, installment card, etc. obtained from banks (including financial institutions), all the facilities provided by these cards are credit and/or installment payment facilities provided directly by the issuing institution; in this context, the Product sales for which the SELLER collects the price in one installment or in installments are not credit or installment sales for the parties to this Agreement, but cash sales. The SELLER's legal rights in cases of installment sales as defined by law (including the right to terminate the contract in case of non-payment of installments and/or to demand the payment of the entire remaining debt together with default interest) are present and reserved within the framework of the relevant legislation. In case of default by the Consumer, default interest is applied at the monthly rate as stipulated by the applicable laws.

The delivery of the Product to the Consumer within the legal period which is a maximum of 30 days is timely delivery. If, due to extraordinary circumstances (adverse weather conditions, heavy traffic, earthquake, flood, fire, etc.) outside the normal sales/delivery conditions, delivery cannot be made within the legal maximum 30-day period, the SELLER shall inform the Consumer of the delivery using the available contact information. In this case, the Consumer may choose to cancel the order, order a similar product, or wait until the extraordinary situation ends.

If the SELLER understands that it cannot supply the Product subject to the contract, it may supply a product of equal quality and price, provided that it informs the Consumer explicitly and through one of the same channels within three (3) days from the date it learns of this situation and obtains its verbal/written approval, and shall be deemed to have fulfilled its contractual obligation in this manner. The Consumer is free in every respect to give or not to give this approval, and in cases where the approval is not given, the contractual and legal provisions regarding the withdrawal of the order (termination of the Contract) shall apply.

If the SELLER understands that it cannot supply the Product subject to the contract, it may supply a product of equal quality and price, provided that it informs the Consumer explicitly and through one of the same channels within three (3) days from the date it learns of this situation and obtains its verbal/written approval, and shall be deemed to have fulfilled its contractual obligation in this manner. The Consumer is free in every respect to give or not to give this approval, and in cases where the approval is not given, the contractual and legal provisions regarding the withdrawal of the order (termination of the Contract) shall apply.

For the sake of avoiding any doubt; in cases where the Consumer pays the purchase price with a credit card, installment card, etc. obtained from banks (including financial institutions), all the facilities provided by these cards are credit and/or installment payment facilities provided directly by the issuing institution; in this context, the Product sales for which the SELLER collects the price in one installment or in installments are not credit or installment sales for the parties to this Agreement, but cash sales.   

A defective product is one that is contrary to the contract due to non-compliance with the sample or model agreed upon by the parties at the time of delivery to the consumer, or due to the absence of objective characteristics it should possess. Products that do not possess one or more of the features stated in their packaging, labeling, promotional and usage manuals, on the internet portal, or in advertisements; that are contrary to the qualities indicated by the seller or identified in technical regulations; that do not meet the intended purpose of comparable products; or that contain material, legal, or economic deficiencies that reduce or eliminate the benefits reasonably expected by the consumer are also considered defective.

In this case, the Consumer has the right to withdraw from the contract, which includes a refund, to request the exchange of the defective product with a non-defective equivalent, to demand a price reduction corresponding to the defect, or to request free repair. The seller is obligated to fulfill the consumer's preferred request.

If the consumer was aware of the defect at the time the contract was established or if it was expected that the consumer should have been aware of it, no breach of contract shall be deemed to exist. The consumer's optional rights regarding defects other than these are reserved.

If the Consumer wishes to cancel the order for the Product before it is delivered to the shipping company; (i) if the Consumer is a member of the Website, they can go to the “My Orders” page, click on the “Cancel Order” button, select the product they wish to cancel and the reason for cancellation, thereby canceling their order. (ii) If the consumer is not a member of the Website, they can click on the “Order Tracking” button located in the upper right corner of the main page. In the window that opens, they should enter the email address used when placing the order and the order number they wish to cancel in the relevant fields. After clicking the “Inquiry” button, they will go to the cancellation page and can click on the “Cancel Order” button to select the product they wish to cancel and the reason for cancellation. If the Product subject to the order has been handed over to the shipping company and has entered the shipping process, the withdrawal provisions shall apply.

 

ARTICLE 8- CONSUMER’S LEGAL RECOURSE / COMPETENT COURTS

In case of any disputes arising from this Agreement, Provincial and District Consumer Arbitration Boards shall have jurisdiction within the financial limits determined annually by the Ministry of Commerce in accordance with the law, and Consumer Courts shall have jurisdiction in cases exceeding these limits. In such a case, the Consumer may apply to the Arbitration Boards and Consumer Courts in the place of residence of himself/herself or the SELLER.

The Consumer acknowledges and declares that he/she has read all the terms and explanations written in this Agreement and in the pre-contractual information (on the WEBSITE), including the basic qualities of the Product/Products subject to sale, delivery conditions, payment method, sales price, all other preliminary information regarding the SELLER and the Product subject to sale, and the right of withdrawal, as well as personal information, electronic communication, and reward points conditions, which are all written in Article 3 of this Agreement, and that he/she has seen all of them electronically on the WEBSITE and has accepted the terms of this Agreement by ordering the Product and giving electronic approval to all of these.

The Pre-information Form and this Agreement are also sent to the email address provided by the Consumer to the SELLER, and the received email includes an order summary and confirmation of the order.

ARTICLE 9 – OBLIGATION OF PAYMENT AND THE NOTICE OF WITHDRAWAL RIGHTS

Upon approval of this Distance Sales Contract and Information Form, the price and expenses of the Product(s) ordered by the Consumer shall be collected from the Consumer by the payment method selected by the Consumer. The basic characteristics and total price of the product:

PRODUCT:	Unit Price  (Including VAT):	QTY:	TOTAL:
	……
Prices of order process and delivery:
TOTAL PAYMENT

The Consumer may pay for the products included in the order by selecting one of the following methods:

Payment by credit card or debit card, or

The Consumer has the right to withdraw from this Agreement without giving any reason and without paying any penalty within 14 (fourteen) days from the date of delivery of the Product. The Consumer may also exercise the right of withdrawal before the delivery of the goods.

The withdrawal period begins on the day the contract is concluded for service contracts, and on the day the consumer or a third party designated by the consumer receives the goods for contracts related to the delivery of goods. However, the consumer may also exercise the right of withdrawal during the period from the conclusion of the contract to the delivery of the goods. In determining the withdrawal period: 

For goods that are the subject of a single order but are delivered separately, the day on which the consumer or a third party designated by the consumer receives the last item,

For goods consisting of multiple parts, the day on which the consumer or a third party designated by the consumer receives the last part,

For contracts for the regular delivery of goods over a specified period, the day on which the consumer or a third party designated by the consumer receives the first item shall be taken as the starting point.

1.       To exercise the right of withdrawal, the Consumer may: (i) If the Consumer is a registered member of the Website, go to the "My Orders" page, select the product they want to return under the "Easy Return" heading, and select the reason for the return. Then, they can send the product(s) together with the signed e-invoice to the return address using the free return shipping code provided by the Seller. (ii) If the Consumer is not a registered member of the Website, they can click on the "Order Tracking" button on the top right corner of the Website homepage, enter the email address used during the order and the order number they want to cancel in the relevant boxes, click on the "Search" button, go to the return page, select the product they want to return under the "Easy Return" heading, and select the reason for the return. Then, they can send the product(s) together with the signed e-invoice to the return address using the free return shipping code provided by the Seller. (iii) The Consumer may contact customer service via the phone number provided in the "Seller Contact Information" section of this information form and follow the instructions provided. (iv) A clear statement regarding the withdrawal may be made by filling out the sample withdrawal form attached to the Pre-Information Form and sending it to our email address, our contact address, or by phone.

The consumer must return the product within 10 days of exercising their right of withdrawal. The product, along with its invoice, original packaging, any standard accessories, and any additional products gifted with the purchase, must be returned undamaged and in a single package. The consumer is not responsible for any changes or damages that occur as a result of normal use of the product in accordance with its operating instructions, technical specifications, and user manual. However, if the product is damaged due to misuse or neglect before the withdrawal date, the consumer may lose their right of withdrawal.

Return shipping costs will be borne by the seller, provided that the consumer uses the shipping company specified by the seller.

All payments made by the consumer for the product, including any original delivery charges, will be fully refunded within 14 days of the consumer exercising their right of withdrawal, provided that the product is returned using the carrier specified by the seller. Refunds will be made to the original payment method and will not incur any additional costs for the consumer. For credit card payments, the refund process may take some time due to bank processing times.

In the event that the total order value falls below the promotional threshold due to the exercise of the right of withdrawal, any discount applied as part of the promotion will be cancelled.

  Withdrawal notices can be sent to the Seller via one of the following options: 

• If the Consumer is a member of the Website, they can go to the "My Orders" page, click on the "Easy Return" button, select the product they want to return in their relevant order, and select the reason for the return to send a withdrawal notice to the Seller.  
• If the Consumer is not a member of the Website, they can click on the "Order Tracking" button located at the top right of the Website's homepage, enter the e-mail address they used when placing the order and the order number they want to cancel in the relevant boxes, click the "Search" button, go to the return page, and select the product they want to return in their relevant order and the reason for the return under the "Easy Return" heading to send a withdrawal notice to the Seller.  
• The Consumer can fill out the sample withdrawal form attached to the Pre-Information Form and send it to the Seller by e-mail to our e-mail address contact@store-tr.flyingtiger.com.tr or by post to our address: Cumhuriyet Mahallesi Yeni Yol 1 Sk. Now Bomonti Apt. No: 2/12 Şişli/İstanbul.

9.11. Cases In Which The Right of Withdrawal Is Not Exercisable

In accordance with the applicable legislation, the Consumer does not hold the right of withdrawal in the following cases:

• Contracts for goods or services for which the price varies depending on fluctuations in financial markets which are beyond the control of the Seller (e.g. jewelry, gold and silver category products);
• Contracts for the delivery of goods which are prepared in accordance with the Consumer’s wishes or explicitly in line with his/her personal needs, and goods or services which are not suitable for return due to their nature and which are in danger of spoilage or are likely to expire;
• Contracts for the delivery of goods for which protective elements such as packaging, tape, seal, package, etc. have been opened after delivery and the return of which is not suitable in terms of health and hygiene;
• Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature;
• Contracts for books, audio or video recordings, software programs and computer consumables provided that the protective elements such as packaging, tape, seal, package have been opened by the buyer;
• Contracts for the delivery of periodicals such as newspapers and magazines other than those provided under a subscription agreement;
• Contracts for accommodation, transportation of goods, car rental, supply of food and beverages, and leisure time for entertainment or recreation, which must be performed on a specific date or period;
• Contracts for the performance of services related to betting and lottery;
• Contracts relating to services whose performance is started with the consent of the consumer before the expiration of the right of withdrawal period; 
• And Services performed instantly in electronic environment and contracts for intangible goods delivered instantly to the consumer (such as coupons).
• The right of withdrawal shall not be exercised for goods or services that are excluded from the scope of the Distance Contracts Regulation (regular deliveries of the Seller and foodstuffs, beverages or other daily consumption items delivered to the Buyer's residence and services in areas such as travel, accommodation, restaurant, entertainment industry).
• In cases where the right of withdrawal is used for all or part of the products subject to the order (if any, benefited by the Consumer), if the minimum shopping amount in the SELLER's free shipping (delivery) campaign falls below the minimum shopping amount as a result of the right of withdrawal, the entire delivery-cargo fee not collected within the scope of the campaign is deducted from the amount to be returned to the Consumer. In cases where the delivery-cargo fee is paid to the Consumer, the entire amount of this fee shall be returned to the Consumer.
• Other products that have been gift-given along with the product must also be returned in a single package, complete and undamaged. If the consumer uses the product in accordance with its functioning, technical specifications and instructions for use within the withdrawal period, the consumer is not responsible for the changes and deterioration that occur. Accordingly, the Consumer may lose the right of withdrawal if there is a change or deterioration due to the failure to use the Product in accordance with the instructions for use, technical specifications and operation of the Product until the date of withdrawal.